Refund & Cancellation Policy

Last updated: 31 August 2026

Free products

Products marked free do not require payment and therefore do not create a purchase to cancel or refund.

Optional supporter payments

Optional supporter payments are normally non-refundable once successfully processed because they are not required to unlock a free download. We will, however, review requests involving duplicate payments, an obvious payment error, an unauthorized transaction, or circumstances where a refund is required by applicable law.

Paid digital products and licences

A paid product page may state product-specific refund terms. Where no separate product-specific policy is stated, contact Dopadroid within 7 calendar days of payment if the digital product or licence was not delivered, or if it materially does not work as described and the issue cannot reasonably be resolved through support.

A change of mind after successful delivery, download or activation is not automatically refundable unless a product page or applicable law provides otherwise.

Cancellation

One-time payments cannot be cancelled after they have been successfully completed. An unpaid or incomplete checkout can simply be abandoned. If Dopadroid introduces subscriptions in the future, subscription cancellation terms will be stated separately before purchase.

How to request a refund

Contact support@dopadroid.com and include the email address used at checkout, the payment or order reference, the amount paid, and a brief explanation of the issue. Do not send card numbers, OTPs or passwords.

Approved refunds

Approved refunds will normally be returned to the original payment method. The time taken for the amount to appear is controlled in part by the payment provider, bank or card network.